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What Customers Are Saying
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> About Us > What Customers Are Saying

What Customers Are Saying

Mr. Little,
I received my Deborah Fashions Red Bucket Rose hat and it is FABULOUS!!! I have owned hats before, but this is my first crown. Thank you and I will shop here again. The customer service was outstanding.

Santa Clarita, TX
Mr Little,
My wife & I stopped into your shop Sat 7-3-10, just to check it out. I use to be a avid hat wearer in my younger days and was courious about your shop that I have drivin by many times, this day however I just pulled over. I noticed when I entered your store it was 15 min. to closing. I even mentioned to you I was only looking, and you Mr Little treated me as if you had just opened for the day and spent time with me, taught me some things and even put off a phone call to see to me. I felt like the most important customer you had and I wasn't even purchasing a thing. I wasn't prepared for what a quality hat would cost, which was one of the reasons I stopped in. I expected to be hurried out at closing time and I wasn't. I will be purchasing from you in the near future (saving up for a nice one). Thank you Mr Little for making me feel special, and may God continue to bless you and your unique Brim & Crown Shop.

Mr Moricz
Springfield, MA

I m so glad I found your shop while on business in Springfield! Your outstanding selection, extensive knowledge and personal service made for an excellent buying experience. I wish your shop was located in the Chicago area. Fortunately, I can buy online! Keep me posted on the latest styles and selection.


Good Morning Richard,

Cheryl and I would like to thank you for your assistance with our choosing the Stetson Fedora hat that we recently purchased from you. It was an exceptional early birthday gift, one that I will cherish for a long time. We will be stopping in to purchase another in the very near future. Again, thanks for all your help and advice.

Best Regards,

Mike and Cheryl

I just wanted to thank you for the excellent customer service I received while in your hat shop. I felt more comfortable buying my hats from you than at any other time (and I have purchased quite a few). I also appreciated the attention you provided while choosing and purchasing my hats. Thanks for everything, and keep doing your thing!

Boston, MA.
Dear Mr. Little:

I received my hat yesterday and it's more beautiful than I imagined.
The roses are a perfect touch because I'll be wearing the hat for the upcoming Kentucky Derby in May. I was afraid that the one size would be too small for me because I have a rather large head. I will try to share a photo of my sisters and myself at the Derby in case you want to share it with your customers. Should I need a fancy hat and your excellent service in the future, I will definitely contact you.
Again, many thanks for a lovely hat and the expedited shipping.

Very truly yours,

Mrs. Hines
Dear Mr. Little,

Just a quick note to thank you for the time you spent helping me pick out the right summer hat for me! It is refreshing to walk into a store, meet the Proprietor and receive, not only excellent service, but an education, too!
I believe I am ready to order the Beaver Brand hat and will do via your website. However, I wanted to take the opportunity to let you know how happy of a customer I am! I will definitely be a repeat customer!

Boston, MA

Hello Richard,
I would like to take this time to say once again thank you for your service, professonalism and conversation we had between two brothers while I was at your store. My Pinzano arrived the other day as always, it was delivered in showroom condition. The hat is sharp!Thank you much for your service.

Mr. Little,
I am glad that we are both happy with this order! There are many hats available and quite frankly they are a lot cheaper. However, quality and distinctiveness is what you offer with your product selection. As a long-time hat wearer, I know the best when I see it. No place else could I find the kind of designs you offer "these will last for many years. Happy holidays!


New Item

Your latest recommendation (Makins furfelt)along with my choice of garb stole the show. The compliments were never ending, and above all it made my wife so proud to hear what friends and family had to say about her husband's attire.
(she picks out the garb)

As always thanks once again, I'm very grateful I found you.


Boston, MA
Mr. Little,

The cap arrived today as you said it would.
I love it!
I also was impressed with the quality of the packaging and warnings on the box.
I look forward to doing business with you again.
Happy Holidays!

R. Bruce Johnson

New Item

Dear brother Little,
Great to see you again, and thanks for the new Stetson furfelt fedora. Happy Founder's Day!
God Bless "06"

Brother vargas

New Item

Mr. Little, 12/10/14

I happened upon your shop last week while traveling on White St., an occurrence that sadly, happens very seldom for me these days. I saw your shop and had to stop in as I am an avid hat wearer. My beautiful wife tells me I look good in a hat. My reply was that a hat covers a good part of my head so obviously, the less of me that is visible the better I look! She groaned as usual. Anyhow, I was most impressed with the selection of hats available for purchase, and maybe more importantly, the great prices on your merchandise. I purchased a beautiful raw brimmed black fedora that I will wear to my son's wedding just after Christmas. I will be back to buy a black "crushable" fedora to wear in bad weather. What a great shop! Thank you, as it is so nice to have such a great selection to try and buy right here in Springfield.
Dear Mr. Little,

As you know my husband and I recently attended the Kentucky Derby and I have been anxious to contact you ever since. Your store's motto certainly rings true, as my experience at the Derby was a fairy-tale come true...I felt like a Queen for the day in my "crown" ! I cannot recall when I last recieved so many compliments! Men and women alike approached me to compliment me on my hat or ask to photograph me. I was even able to return my gratitude when I was ushered by a complete stranger to enter the Derby Hat Contest where I mentioned your shop. You'll be pleased to know I was selected to be in the Top 5 out of 48 hats (the winner had made her own). The greatest compliment of the day, however, was from Mr. Julius Irving, who told me I looked "lovely" in my hat and suit.

Thank you again for taking the time to direct me in my search...I would be honored to have my photo displayed in your shop. You can be certain that you carry a quality product and that my Derby experience was that much sweeter because of it!

Warm Regards,
Mrs. Marmo
Dear Richard,

I wanted to send a note to thank you for the excellent customer service I received last week. Although my budget was small, I came away with a beautiful hat and it was perfect for my visit to Saratoga. I will definitely be back next year for one of the desinger hats I was admiring. You have the patience of a saint!

All my best,
Mrs. French

Hi Richard,

As promised, enclosed please find two photos of me in the hat I purchased from you to wear to Saratoga. I had many, many compliments and I am very happy to have found your shop!


Ms. Mercier
Dear Brother Little,

It was good seeing you again last week. Everyone loves the fedora, including yours truly! Thank you so much for your help, and I'm looking forward to another purchase real soon.


Tito Vargas
Hats off to The Brim and Crown Shop for making me look great at my brothers wedding. The owner was very knowledgeble and helpful. The selection was outstanding as was the customer service. I will be back and I'm telling all my friends.

Thank you Brim and Crown Shop!